Privacy Policy & Cookies

Wards Privacy Policy

WE TAKE DATA PROTECTION VERY SERIOUSLY AT WARDS.  HERE’S HOW WE HANDLE YOUR INFORMATION.

PREPARED: MAY 2018

WHO WE ARE

This policy applies to Ward Surveyors Limited and Ruskin Ward Limited, both of whom trade as Wards.

LEGAL BASIS AND PURPOSE FOR PROCESSING YOUR PERSONAL DATA

This Privacy Policy aims to give you information on how we collect and use your personal data.  To process your data we must have a lawful basis to do so. The law allows for six ways to process your personal data.  We will process your personal data where:

  • You have given consent to the processing of your personal data for one or more specific purposes;
  • It is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  • It is necessary for compliance with a legal obligation to which we are subject;
  • It is necessary in order to protect your vital interests;
  • It is necessary for the performance of a task carried out in the public interest or in the

exercise of official authority vested in us;

  • it is necessary for the purposes of the legitimate interests pursued by us or by a third

party, except where such interests are overridden by your interests or fundamental rights

  • and freedoms which require protection of personal data.

COMMITMENT TO PROTECTING YOUR PERSONAL INFORMATION AND RESPECTING YOUR PRIVACY.  

We commit to protecting your personal information and data when we have dealings with you.  This may include:

Viewing our website.

Corresponding with us using services such as telephone, email or written letter.

Signing up to our property mailing lists.

Applying for a job vacancy.

Contact through ‘trusted’ sources including Property Portals

Through consent to third parties disclosing information about you to us that they have collected

SUMMARY OF HOW WE USE YOUR PERSONAL DATA:

    • Provide you with details of properties that you may be suitable for your requirements
    • To contact you regarding your property that we may be marketing for you.
    • To contact you regarding your property that we manage either on your behalf, or as the tenant / legal occupier of the same. This would also apply to the development / scheme that your property may form part of.

This contact can include communications regarding payments or repairs or other matters associated with your property that fall within our role as a managing agent. In respect of repairs we will share your information with contractors in order that they can gain access to the property to carry the necessary works.

    • If you have requested information about services we provide such as valuations and other professional work that we carry out.
    • Carry out our obligations from any contracts you have entered into with us.
    • Deal with job vacancy applications and CVs.
    • Respond to your enquiries and complaints.
    • If relevant to you, notify you about changes to our services.

OUR LEGITIMATE INTERESTS

There are times when we will rely on legitimate interests to process personal data, particularly when it is not practical to obtain consent.  We will always consider if it is fair and balanced to do so and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to ensure that we use your personal information in ways that are not unduly intrusive or unfair.  Examples are:

    • Reporting criminal acts and compliance with law enforcement agencies.
    • Internal and external audit for financial or regulatory compliance purposes.
    • Statutory reporting.
    • Maintenance of “do not contact” lists (suppression lists).
    • Physical and network security.
    • Financial management and control.
    • General administration.

CATEGORIES OF PERSONAL DATA YOU GIVE TO US

The personal data you give to us might include:

1. Title  2. Employer switchboard numbers  3. DX Number  4. Tenure details for property requirement 
5. First Name  6. Company Address 7. DX Exchange  8. Price band of property requirement
9. Middle Name  10. Personal Email  11. Landlord details  12. Surname
13. Employer Email  14. Tenant details 15. Residential Address 16. Personal Numbers
17. Lease details 18. Job Title 19. Employers annual turnover 20. Size of your property requirement
21. Department 22. Size of company you work for 23. Type of property you are looking for  24. Employer / Registered Company Name
25. Company website  26. Area of your property requirement   27. Personal financial information  

INFORMATION WE COLLECT WHEN YOU CONTACT US

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

EMAIL

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email) together with the reason for your contacting us.

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST(S): responding to enquiries and messages we receive and keeping records of correspondence.
  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • REASON WHY NECESSARY TO PERFORM A CONTRACT: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.

PHONE

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST(S): responding to enquiries and messages we receive and keeping records of correspondence.
  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • REASON WHY NECESSARY TO PERFORM A CONTRACT: where your message relates to us providing you with services or taking steps at your request prior to providing you with our goods and services we will process your information in order to do so.

POST

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST(S): responding to enquiries and messages we receive and keeping records of correspondence.
  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • REASON WHY NECESSARY TO PERFORM A CONTRACT: where your message relates to us providing you with services or taking steps at your request prior to providing you with our services we will process your information in order to do so.

CONTACT FORM

When you contact us using our contact form, we collect your name, email address, phone number and query.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST(S): responding to enquiries and messages we receive and keeping records of correspondence.
  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • REASON WHY NECESSARY TO PERFORM A CONTRACT: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.

INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

USE OF WEBSITE SERVER LOG INFORMATION TO ANALYSE WEBSITE USE AND IMPROVE OUR WEBSITE

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit, the operating system and browser used.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes. We use cookies on our website, including essential, functional and analytical cookies and web beacons.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features.

INFORMATION COLLECTED OR OBTAINED FROM THIRD PARTIES

This section sets out how we obtain or collect information about you from third parties.

  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • REASON WHY NECESSARY TO PERFORM A CONTRACT: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).
  • LEGAL BASIS FOR PROCESSING: consent (Article 6(1)(a) of the General Data Protection Regulation).
  • CONSENT: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.
  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTERESTS: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract. Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

  • WHERE WE RECEIVE INFORMATION ABOUT YOU IN ERROR: If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

SENSITIVE PERSONAL INFORMATION

WE DO NOT KNOWINGLY OR INTENTIONALLY COLLECT WHAT IS COMMONLY REFERRED TO AS ‘SENSITIVE PERSONAL INFORMATION’.

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.

If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.

INFORMATION OBTAINED BY US FROM THIRD PARTIES

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one). In certain circumstances we will also obtain information about you from private sources, both EU and non-EU.

  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).REASON WHY NECESSARY TO PERFORM A CONTRACT: where you have entered into a contract or requested that we enter into a contract with you, in certain circumstances, we will obtain information about you from public sources in order to enable us to understand your business and provide services to you or services to a sufficient standard. For example, we would obtain and/or verify your email address from your website or from a directory where you ask us to send you information by email but we do not possess the information or we need to confirm that we have recorded your email address correctly.
  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection General Data Protection Regulation.
  • LEGITIMATE INTERESTS: in certain circumstances, we will have a legitimate interest in obtaining information about you from public and private sources. For example, if you have infringed or we suspect that you have infringed any of our legal rights, we will have a legitimate interest in obtaining and processing information about you from such sources in order to investigate and pursue any suspected or potential infringement.
  • LEGAL BASIS FOR PROCESSING: consent (Article 6(1)(a) of the General Data Protection Regulation).CONSENT: we may obtain information from third parties, such as data brokers, where you have consented to them sharing information with us.

DISCLOSURE AND ADDITIONAL USES OF YOUR INFORMATION

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

DISCLOSURE OF YOUR INFORMATION TO SERVICE PROVIDERS

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business. These include the following:

  • Telephone provider(s),
  • Email provider(s),
  • IT service provider(s),
  • Web developer(s),
  • Hosting provider(s)

Our third-party service providers are located in the UK and also in the United States (Microsoft).

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

  • LEGAL BASIS FOR PROCESSING: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST RELIED ON: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.
  • LEGAL BASIS FOR PROCESSING: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
  • REASON WHY NECESSARY TO PERFORM A CONTRACT: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

DISCLOSURE OF YOUR INFORMATION TO OTHER THIRD PARTIES

We disclose your information to other third parties in specific circumstances, as set out below.

  • TRANSFER AND STORAGE OF YOUR INFORMATION. INFORMATION COLLECTED BY MICROSOFT IS STORED OUTSIDE THE EUROPEAN ECONOMIC AREA IN THE UNITED STATES OF AMERICA. FOR FURTHER INFORMATION ABOUT THE SAFEGUARDS USED WHEN YOUR INFORMATION IS TRANSFERRED OUTSIDE THE EUROPEAN ECONOMIC AREA.
  • SHARING YOUR INFORMATION WITH THIRD PARTIES, WHICH ARE EITHER RELATED TO OR ASSOCIATED WITH THE RUNNING OF OUR BUSINESS, WHERE IT IS NECESSARY FOR US TO DO SO. THESE THIRD PARTIES INCLUDE OUR ACCOUNTANTS, ADVISORS, BUSINESS PARTNERS, INDEPENDENT CONTRACTORS AND INSURERS. Further information on each of these third parties is set out below.
  • LEGAL BASIS FOR PROCESSING: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST: running and managing our business efficiently.

AccountantsWe share information with our accountants for tax purposes. For example, we share invoices we issue and receive with our accountants for the purpose of completing tax returns and our end of year accounts.

Advisors
Occasionally, we obtain advice from advisors, such as accountants, financial advisors, lawyers and public relations professionals. We will share your information with these third parties only where it is necessary to enable these third parties to be able to provide us with the relevant advice.

Contractors
Occasionally, we use independent contractors in our business. Your information will be shared with contractors only where it is necessary for them to perform the function we have instructed them to do.

Insurers
We will share your information with our insurers where it is necessary to do so, for example in relation to a claim or potential claim we receive or make or under our general disclosure obligations under our insurance contract with them.

Additionally, we contractually require the following service providers to safeguard the privacy and security of personal information they process on our behalf and authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements:

  • Councils, health and care providers
  • Law firms
  • Credit agencies, Land Registry Office, Her Majesty’s Revenue and Customs HMRC), Financial Conduct Authority (FCA) and other relevant regulatory bodies
  • Additionally, we may share information about you, if required legally, to prevent harm or financial / reputation loss, for investigation of suspected or actual fraudulent or illegal activities.
  • Perspective employers requesting references via your written consent
  • LEGAL BASIS FOR PROCESSING: OUR LEGITIMATE INTERESTS (ARTICLE 6(1)(F) OF THE GENERAL DATA PROTECTION REGULATION).
  • LEGITIMATE INTEREST: running and managing our business effectively.

DISCLOSURE AND USE OF YOUR INFORMATION FOR LEGAL REASONS

INDICATING POSSIBLE CRIMINAL ACTS OR THREATS TO PUBLIC SECURITY TO A COMPETENT AUTHORITY

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTERESTS: preventing crime or suspected criminal activity (such as fraud).

IN CONNECTION WITH THE ENFORCEMENT OR POTENTIAL ENFORCEMENT OF OUR / OUR CLIENTS LEGAL RIGHTS

We will use your information in connection with the enforcement or potential enforcement of our / our clients legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us or our clients when you are contractually obliged to do so. Our / our clients legal rights may be contractual (where we / our clients have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST: enforcing our / our clients legal rights and taking steps to enforce our / our clients legal rights.

IN CONNECTION WITH A LEGAL OR POTENTIAL LEGAL DISPUTE OR PROCEEDINGS

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

  • LEGAL BASIS FOR PROCESSING: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST(S): resolving disputes and potential disputes.

FOR ONGOING COMPLIANCE WITH LAWS, REGULATIONS AND OTHER LEGAL REQUIREMENTS

We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.

  • LEGAL BASIS FOR PROCESSING: legitimate interests (Article 6(1)(c) of the General Data Protection Regulation).
  • LEGAL OBLIGATION(S): legal obligations to disclose information which are part of the laws of England and Wales or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the United Kingdom has signed).
  • LEGAL BASIS FOR PROCESSING: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
  • LEGITIMATE INTEREST: where the legal obligations are part of the laws of another country and have not been integrated into the United Kingdom’s legal framework, we have a legitimate interest in complying with these obligations.

HOW LONG WE RETAIN YOUR INFORMATION

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

RETENTION PERIODS

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry.

CRITERIA FOR DETERMINING RETENTION PERIODS

  • In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
  • [the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
  • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
  • whether we have any legal basis to continue to process your information (such as your consent);
  • how valuable your information is (both now and in the future);
  • any relevant agreed industry practices on how long information should be retained;
  • the levels of risk, cost and liability involved with us continuing to hold the information;
  • how hard it is to ensure that the information can be kept up to date and accurate; and
  • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

HOW WE SECURE YOUR INFORMATION

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website
  • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

YOUR DATA PROTECTION RIGHTS

WITHDRAW CONSENT – Where we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time.

RIGHT TO BE INFORMED – You have the right to be told how your personal information will be used.  This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.

RIGHT OF ACCESS – You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request.  From 25 May 2018 we will have 30 days to respond to you once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity.  Please contact us for details on how to submit a Subject Access Request.

RIGHT OF ERASURE– From 25 May 2018, you have the right to be forgotten (i.e. to have your personally identifiable data deleted).  However, we may not always be able to comply with your request of erasure for legal reasons, which will be notified to you.  

RIGHT OF RECTIFICATION – If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated.  This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us.

RIGHT TO RESTRICT PROCESSING – In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.

RIGHT TO DATA PORTABILITY– Where we are processing your personal data under your consent, the law allows you to request data portability from us to another service provider.  This right is largely seen as a way for people to transfer their personal data from one service provider to another. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

RIGHT TO OBJECT– You have an absolute right to stop the processing of your personal data for direct marketing purposes.  Simply ask to be removed from our mailing lists.

ANTI-MONEY LAUNDERING

In addition to help you with a property related service we have to comply with certain regulations for example the “Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as “the Regulations).” Ward Surveyors Limited & Ruskin Ward Ltd are required to obtain certain information from you to comply with regulations. The information provided will only be used by Ward Surveyors Limited or Ruskin Ward Ltd in relation to complying with the Regulations and will not be shared with any other party unless we are required to do so under law.

If you decide to enter in to a business relationship with Ward Surveyors Limited or Ruskin Ward Ltd to comply with certain regulations;

We will require two separate Identification documents one primary and one secondary document even if it appears on both lists. The information may be required at various stages of the process depending whether you are:


Purchasing (or Selling)

Primary documents – proof of ID

  • Valid Passport with MRZ
  • Valid full UK photo driving licence
  • Valid full UK Driving licence (Non photo, paper) issued before 1998
  • Valid EU/EEA/Switzerland photo driving licence.
  • Valid EU/EEA/Switzerland national Identity Card.
  • Valid UK Armed Forces ID Card.
  • Valid UK Biometric Residence Permit (copy of both sides.)
  • Valid Blue disabled drivers pass. (With photo)
  • Valid Freedom Pass
  • Valid Local Authority Bus pass.
  • Department for Works & Pensions letter confirming pension details  including National Insurance Number dated within the last 12 months.


Secondary documents – proof of residence (home.)

  • Valid full UK photo driving licence.
  • Valid full UK Driving licence (Non photo, paper) issued before 1998
  • Local authority council tax bill (dated within the last 12 months).
  • UK Bank / Building societies statements/bills showing activity, dated within the last six months. Including account number and sort code. (Internet printed acceptable.)
  • UK mortgage statement (dated within the last 12 months.) (Internet printed acceptable.)
  • Utility bill dated within the last 6 months including – Electricity bill (with MPAN number), Landline, Gas, Satellite TV, Water. (Internet printed  acceptable.) (Not mobile phone bills.)
  • Her Majesty’s Revenue and Customs (HMRC) Inland Revenue (IR) Coding / assessment / statement (dated within the last 12 months) with National Insurance number.
  • Department for Works & Pensions letter confirming pension details and NI Number. (Dated within the last 12 months).

We reserve the right to employ third party electronic verification for the purpose of verifying dentity. This search will not affect your credit rating.

CHANGES TO THIS POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you.  

CONTACTING US

If you have any queries about this Privacy Policy, please contact us:

DATA PROTECTION OFFICER: Jonathan Hubbard

EMAIL: [email protected]

CALL:  01455 251771

POST: Ward Surveyors Ltd, 20 Station Road, Hinckley, Leicestershire LE10 1AW

COMPLAINTS

If, for any reason, you have a complaint, please contact the Data Protection Officer to discuss your concerns.

Following this, if you are still dissatisfied, you are able to contact the Information Commissioner’s Office directly at the contact details below.

INFORMATION COMMISSIONER:  Contact telephone number: 0303 123 1113. Website: ICO website https://ico.org.uk/