Regulations & Complaints

Ward Surveyors are regulated by the Royal Institution of Chartered Surveyors (RICS) and are members of NAEA Propertymark, representing the highest in property professionalism.


Ward Surveyors are regulated by the RICS which offers our clients confidence and security as the firm practices to globally recognised ethical and professional standards and can be trusted to deliver high standards of service. Click here for more information.

We are also members of the RICS Client Money Protection Scheme which provides protection for clients in instances where an RICS Regulated firm is unable to repay a client’s money, up to the limits and exceptions set out in the scheme rules. Exclusions and limitations to the scheme can be found here.

Our Regulated by RICS status shows that we:

Practise to globally recognised standards

Behave ethically and act with integrity and honesty

Have the required skills and competencies to do the job

Manage conflicts of interests transparently

Safeguard the security of client money

Manage our finances appropriately

Provide adequate and appropriate indemnity for our work

Handle complaints and disputes fairly

NAEA Property Mark

Ward Surveyors are members of NAEA Propertymark which means we meet higher industry standards than the law demands and strictly adhere to their regulations. Our experts undertake regular training to ensure they are at the forefront of developments in the industry to provide a first-class service and offer you the best possible advice.

There is no mandatory regulation of estate agents. The idea that ‘anyone can become an estate agent’ is not far from the truth. By using a NAEA Propertymark estate agent you are guaranteed to be consulting with a professional agent who can give you up-to-date advice and guidance.

What makes NAEA Propertymark Protected estate agents different?


Experienced and trained professionals who abide by a nationally recognised Code of Practice.


Procedure Ruling on complaints through independent ombudsman services and regulated by Propertymark.

Peace of Mind

They hold all the correct insurance and protection to give you peace of mind through your move.


Registered with HMRC to ensure compliance with money laundering regulations.

Property Redress Scheme

We are also a member of the Property Redress Scheme (PRS) which provides an alternative dispute resolution service for consumers.


We operate a Complaints Handling Procedure, as required by the RICS. In the event that you would like to make a formal complaint, please first do so in writing to Jonathan Hubbard MRICS by email to [email protected] or by correspondence to our offices.